Pay Less. Achieve More.
At Silba Digi, your satisfaction is our top priority. Because we deal in digital assets, we maintain a clear and transparent policy to protect both the buyer and the integrity of our licenses.
1. The Digital Guarantee
- Activation Status: Once a digital key has been viewed or activated, it is non-returnable and non-refundable.
- Faulty Keys: If a key is proven to be faulty, we will provide a working replacement or a full refund.
- Verification Process: To resolve issues with a code, please provide a detailed description and screenshots. Note that coordination with suppliers may take a few days to finalize a resolution.
2. Long-Term Protection
- 365-Day Guarantee: We offer a full-year guarantee against malfunctions or defects caused by the manufacturer.
- Post-Activation Support: If technical issues arise after a successful activation, our team will assist you as much as possible; however, specific software bugs should be addressed with the manufacturer directly.
3. Cancellations & Modifications
- Before Processing: If you need to cancel an order before the key is delivered, please contact us immediately.
- Change of Mind: For cancellations due to user error or a change of mind, a small processing fee from the payment provider may apply.
- Pre-Orders: Refunds for pre-ordered products are only available before the code has been dispatched to prevent fraud.
- Fraud Prevention: Silba Digi reserves the right to cancel and fully refund any orders suspected of being fraudulent or suspicious.
4. Important Limitations
- Product Enjoyment: We do not offer refunds based on personal preference or “lack of satisfaction” once a code is activated.
- Account Linking: Once a code is linked to your personal account (Microsoft, Steam, etc.), the order cannot be reversed.
Need Assistance?
Our support team is ready to help you resolve any issues quickly and professionally.
Required Info: Please have your Order ID ready for faster service.
Support Portal: [email protected]